Cancelling an order

  • Once an order is placed cannot be cancelled if order is processed.
  • However we provide a 12 hours time frame in which you can contact the customer support for manual cancellation, we cannot make any exception to this policy.
  • Orders cancellation will result in 3% cancellation charge on the billed amount, cancellation refund will be done within 4-5 working days. To cancel your order email us at support@shogunenterprises.in

Shipping, Delivery time & processing

  • Once your order is received it takes 12 hours to process the order. Most orders are delivered between 6 to 10 business days using reputable  courier services, and we ship orders Monday to Saturday with the exception of public holidays.
  • Please note: orders are only able to be delivered to the address provided by you at the time of placing your order.

Defective or Damaged products Policy:

  • All items are checked before dispatch, and carefully packed. We urge our customer to make an unboxing video to support any claim of damage and submit the same within 24 hours. No exception to this policy is to be made
  • Please note : There is no warranty of products.
  • Customer is responsible for shipping the damaged product back with all the original tags, packing, box and accessories. Only after the Claim is sanctioned/confirmed by a Shogun’s Lair Team.
 

Missing products Policy:

  • There is a very slim chance for our team to miss out an item while packing, since human error is possible so, for any such claim by customers it will only be entertained on submitting a uncut – unboxing package  video within 24 hours of receiving the package . 
  • Without Package Opening Video proof we are not liable to take any claim of missing item in the consignment.

Returns Policy :

  • Products are eligible for return within 7 days, only if an item is found damaged or in case of receiving wrong item by the buyer. 
  • To avoid scam we urge our customers to adhere with Missing and Damage product policy. If the case is found genuine, a return will be generated by Shogun Innovations and Replacement will be made. In case of unavailability of the original ordered product a refund will be initiated within 4-5 working days.

Refunds Policy :

  • Shogun’s Lair Cannot initiate refund once the order is processed or dispatched. Please Order carefully and responsibly. As per cancellation policy  we provide a 12 hours time frame in which you can contact the customer support for manual cancellation, we cannot make any exception to this policy. Orders cancellation will result in 3% cancellation charge on the billed amount, cancellation refund will be done within 4-5 working days.
  • Refunds are only initiated if a replacement product is out of stock in accordance/respect to norms and condition fulfilled by customer with Return Policy and Missing, Damaged Product policy.
  • All refunds will be initiated within 4-5 working days.
 

Shogun Innovations has authority make changes or addition to existing policy at any time.